At Glen Eira Leisure, we want every member to enjoy a smooth, fair and enjoyable experience when taking part in our group exercise program. Please take a moment to read through our guidelines and policies below.
Group Exercise Guidelines
All Group Exercise Class – Policies
These guidelines and policies apply to all GEL group exercise classes, including Reformer Pilates, to ensure a smooth and fair experience for all members.
Booking Windows
Member bookings open 46 hours before the scheduled start time of a class.
You can view the full group fitness timetable up to two weeks in advance within the portal.
Casual Bookings
Casual participants may book in person at reception on the day of a class, excluding Reformer Pilates, which is available to members only.
Arrival Time
To ensure a safe and uninterrupted experience, please arrive at least 5 minutes prior to your class.
Unfortunately, entry cannot be granted once a class has commenced.
Cancellation and Attendance
If you are unable to attend your class, please cancel your booking at least two hours before the class starts. Most classes have waiting lists, and we would like to be able to give as much notice to others if a position in the class becomes available.
Members who miss four booked classes within a two-week period will receive a one-week suspension from booking group exercise classes online.
Late Arrivals
To ensure classes are able to start on time, we ask that you please arrive to class 5 minutes early.
If you arrive after class start time, you will not be able to join - even if the class has not yet started. This policy ensures everyone is treated fairly and minimises
Virtual Reformer (18+)
Virtual classes, including the Virtual Reformer beds, are not included in the Rising Star Membership.
Access to the Virtual Reformer area is restricted to participants aged 18 years and over due to its isolated location and self-guided nature.
Reformer Pilates Specific – Booking & Waitlist Policies
Reformer Pilates classes are in high demand, and these guidelines help ensure fair access for all members.
Waitlists
Waitlists for Reformer classes are capped at a maximum of 8 people.
If a spot becomes available, members on the waitlist will be notified through the member portal.
Daily Booking Limit
Members may book one Reformer class per day to help maximise availability for everyone.
Thank you for your cooperation as we work to deliver the best possible experience in our Reformer studio.
One class per day
Due to the increasing popularity of Reformer Pilates, members will only be able to book into one Reformer class per day.
We appreciate your co-operation in these policies.
Membership Terms & Conditions
Want to know more about your membership? Check out our Membership Contract Terms and Conditions for all the details.
