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Suspend membership (freeze membership)


Good news, you can now freeze your membership free of charge for up to six months each calendar year!

SWIM SCHOOL memberships please click the button below - do not fill in the form on this page for Swim School.

How to suspend HEALTH CLUB & AQUATIC memberships using your member portal:

  1. Log in to the member portal
  2. Click on ‘Contract details’
  3. Select the contract you wish to freeze
  4. Click on ‘Freeze contract’
  5. Click on ‘Voluntary suspension of membership’ and click ‘Next’
  6. Enter your freeze start and end date by using the down arrow to open calendar
  7. Select a reason for the suspension using the down arrow
  8. Click ‘Confirm’ to finalize your membership freeze

Please note all suspensions must be for a minimum of 14 consecutive days.
OR Health Club & Aquatic memberships you can fill in the form below

THIS FORM IS NOT FOR SWIM SCHOOL SUSPENSION - PLEASE USE THE BUTTON ABOVE FOR SWIM SCHOOL.

GEL GYM / AQUATIC MEMBERSHIP SUSPENSION FORM

Member details
Suspension details

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Suspensions must be 14 day minimum. (unless due to centre closure or isolation requirements)

Press the down arrow key to interact with the calendar and select a date. Press the question mark key to get the keyboard shortcuts for changing dates.

Agreement


Cancel your membership

If you are ready to leave, we're sad to see you go. Please click the link below.