Suspend membership (freeze membership)
Good news, you can now freeze your membership free of charge for up to six months each calendar year!
How to suspend using your member portal:
- Log in to the member portal
- Click on ‘Contract details’
- Select the contract you wish to freeze
- Click on ‘Freeze contract’
- Click on ‘Voluntary suspension of membership’ and click ‘Next’
- Enter your freeze start and end date by using the down arrow to open calendar
- Select a reason for the suspension using the down arrow
- Click ‘Confirm’ to finalize your membership freeze
Please note all suspensions must be for a minimum of 14 consecutive days.
Or you can fill in the form below