A Positive Next Step for Caulfield Recreation Centre
Caulfield Recreation Centre Operational Review
We are pleased to share an update following Council's recent adoption of the Caulfield Recreation Centre (CRC) Operational Review.
The review recognised CRC as a highly valued part of Glen Eira's leisure network, supported by strong member participation, high customer satisfaction and a loyal and engaged community.
Importantly, CRC is not closing, and no redevelopment has been approved.
Instead, Council has endorsed a staged approach focused on optimising the Centre's services and operations within the existing facility. This approach aims to build on the strengths our members already value while ensuring CRC continues to meet the needs of the community into the future.
What Was the Purpose of the Review?
The Operational Review was undertaken to understand how CRC is performing today and identify opportunities to enhance the member experience.
While the Centre continues to perform strongly, the review identified opportunities to improve accessibility, operating hours, program capacity, equipment and amenities, helping CRC remain a welcoming, inclusive and sustainable community facility.
What Does Optimisation Mean?
Optimisation means making practical improvements to services, facilities and operations within the existing Centre.
Over the coming 18 to 24 months, areas that may be explored include:
- Reviewing operating hours to better align with community demand
- Expanding Group Fitness and Reformer Pilates capacity where feasible
- Strengthening services for key community groups, including older adults, while remaining inclusive for all members
- Improving the use of existing spaces and exploring complementary spaces where appropriate
- Upgrading equipment and amenities within available funding allocations
- Reviewing operational practices to support efficient, high-quality service delivery
- Monitoring participation, utilisation and member satisfaction to help inform future improvements
This staged approach allows improvements to be carefully planned, implemented and evaluated over time.
Frequently Asked Questions
Is Caulfield Recreation Centre closing?
No. Council has adopted an optimisation pathway focused on improving the existing facility and services. CRC will remain open and continue serving the community.
Has Council approved a redevelopment of CRC?
No. Council's decision relates to improvements within the existing facility. No redevelopment has been approved.
Will my membership change?
There are no immediate changes to memberships as a result of the review. Should any future changes be confirmed, members will be provided with advance notice and clear communication.
Will programs or classes change?
There are no immediate changes to memberships as a result of the review. Should any future changes be confirmed, members will be provided with advance notice and clear communication.
Are CRC's opening hours changing?
The review recommends assessing whether operating hours align with community demand. No changes have been confirmed at this stage, and members will be informed if any adjustments are made.
Will there be more Reformer Pilates and group fitness classes?
Demand for both services has been recognised through the review. Opportunities to increase capacity will be explored, taking into account space, staffing, scheduling and member demand.
Will equipment and amenities be upgraded?
Yes. Equipment and amenity improvements form part of the optimisation pathway, subject to planning, prioritisation and available funding. Further details will be shared as projects are confirmed.
Why was financial sustainability considered as part of the review?
As a community facility, CRC needs to remain financially sustainable while continuing to deliver quality services. Monitoring participation, utilisation and operational efficiency helps ensure the centre can continue providing valuable programs and facilities for the long term.
How was member feedback considered?
No. Council has adopted an optimisation pathway focused on improving the existing facility and services. CRC will remain open and continue serving the community.
How can I provide feedback or ask questions?
We welcome your feedback and questions. Please speak with a member of our team at the centre or contact us through our usual customer service channels.
Our Commitment
Our priority is to preserve the welcoming community, personalised service and inclusive culture that make Caulfield Recreation Centre special, while continuing to improve the experience for members. Through this staged approach, we are committed to ensuring CRC remains a vibrant, accessible and sustainable health and wellbeing destination for our community.
